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Mobile App - FAQ

 

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MULTI-FACTOR AUTHENTICATION (MFA)

This additional authentication improves the security of your information by validating your identity through a verification code sent by email.

If you already have an active account, you will see this step before you can access your account.

To perform the authentication:

  • Log in to your account using your usual email and password.
  • Go to your email inbox and to view the email containing the code.
  • Return to the app and enter the code.
  • Click "Confirm".

New users will see these steps added to the account creation process.

Note that the code is only valid for a short period after the request is made. After this time, you can request a new code by clicking the "Resend code" button.

If you do not receive the email:

Make sure to check your spam folder. It may take one to two minutes for the email to arrive in your inbox.

If you are experiencing difficulties or not receiving the verification code at all, please contact our customer service team for assistance.

Will I need to use MFA every time I log in?

You can click the "Do not ask me again on this device" button during the login process so that you don’t have to perform the MFA verification at each login. To ensure the security of your account, ensure to only select this option on your personal device.

Can I choose to receive the verification code by SMS instead?

No, currently, the verification code is only sent by email.

MY PHARMACY DOES NOT OFFER THE CONNECTION SERVICE. HOW DO I MANAGE MY PRESCRIPTIONS?

Since your pharmacy does not participate in the connection service, you will need to manually enter your prescriptions into the application: 

  1. For the pharmacy file you wish to manage, select the "See Prescriptions" button. 
  1. Click on "Add Refill to List" and follow the steps.

The pharmacy team can provide a list of your prescriptions to facilitate this manual entry into the application.

You can also follow the link below for a quick tutorial on this topic.

Video: (291) Appli Uniprix - Obtenez votre liste de médicaments - YouTube

HOW DO I ADD A NEW PRESCRIPTION TO MY FILE?

Follow the link below to view a quick tutorial on this topic.

VIDEO: Appli Uniprix - Ajoutez vos ordonnances (youtube.com)

HOW DO I REQUEST A REFILL?

Follow the link below to view a quick tutorial on this topic.

VIDEO : Appli Uniprix - Renouvelez vos ordonnances (youtube.com)

CAN I DOWNLOAD A LIST OF MY PRESCRIPTIONS FOR TAX PURPOSES?

  1. Access the web application and locate the "Prescription List for Tax Purposes" section at the bottom of the screen.
  2. Select "Download.”
  3. Enter the date range for which you need the statement for the previous year.

Please note that this feature is currently only available on the UNIPRIX web application.

Download a list of prescriptions for tax purposes

WHAT SHOULD I DO IF I GET AN ERROR MESSAGE?

  1. Take a Screenshot: Capture a screenshot of the error message. This can be very helpful for troubleshooting.
  2. Restart the App: Sometimes, simply closing the app completely and reopening it can clear the error.
  3. Check for Updates: Make sure your app is up to date. Visit your app store and check for any available updates for our app.

If the error persists, please contact our customer service team. Include a brief description of what you were doing when the error occurred, and the type of device you are using.

Questions or need help? We're here to assist you.

Customer service (Monday to Friday)

Phone: 1 855-219-0728 (direct line)

Email: appinfo@uniprix.mckesson.ca

Online Contact Us Form: https://www.uniprix.com/en/contact-us