Terms and Conditions
Uniprix Mobile and Web Prescription Renewal Platform
LAST UPDATED: January, 2024
1. Acceptance of Terms
By accessing or using the Uniprix mobile application (the “Mobile App”) or the Uniprix web platform (the “Web App”) owned and provided to you by McKesson Canada Corporation] ("Administrator" "we," "us," or "our") on behalf of all participating Uniprix locations (the “Participating Pharmacies” or each individually, a “Participating Pharmacy”, you agree to comply with and be bound by these Terms and Conditions (the "Terms").
The Mobile App and Web App are together designated as the “App” in these Terms. These Terms govern your access to and use of the App and constitute a legal agreement between you and us. If you do not agree with any of the Terms, please do not use or download the App.
2. Registration and Account Creation
Registration is free and no initial purchase is required to create an account in the App. You can use the App if you are an individual consumer, you are a resident of Canada and you are 14 years of age or older.
To use the App, you will need to create an account and to choose a secure password. A secure password is one that is unique to your account and that is not used for any other accounts or services you may have. A secure password must also be difficult for others to guess, avoiding obvious choices such as birthdays, anniversaries, or common words related to you. You are responsible for maintaining the confidentiality of your password associated with your account.
When creating an account, you may be offered the choice to opt-in to certain email communications. This may be done by updating your account preferences through the Mobile App, Web App, or email communication. Such communications shall be subject to the Privacy Policy (as defined below).
If you are a person-in-care, you may designate a Caregiver (as defined below) in accordance with the section entitled "Caregiver Function" below. This Caregiver will then be subject to, and will have to agree to, these Terms. In such a case, any reference to "you" in these Terms shall be construed as being a reference to both you and to the Caregiver.
The methods for creating an account may change at the sole discretion of the Administrator.
3. Your Pharmacy File
By accepting the following Terms relating to Your Pharmacy File, you will then have the ability to access your prescription history for the past 3 years, as well as other personal health information that has been collected and generated by your pharmacy team in each case at the Participating Pharmacy you have chosen to link. To find out if a pharmacy location is a Participating Pharmacy, please visit the App. The list of Participating Pharmacies may change from time to time. You may link to Your Pharmacy File for more than one Participating Pharmacy, in which case you will be granted access to that information for each Participating Pharmacy that you have linked. Even though you may have linked Your Pharmacy File for more than one Participating Pharmacy, each Participating Pharmacy will not be able to access your
prescription history at any other Participating Pharmacy. To receive a comprehensive medication review, you must speak to your pharmacist to ensure they have complete information on your medical history and prescriptions.
If you have linked to Your Pharmacy File, you may also use the App to request a refill (“Refill”) of any of your available prescriptions. Refills are subject in all cases to provincial/pay or reimbursement eligibility.
You will also be able to submit a photograph of a new prescription to your pharmacist at the Participating Pharmacy through the Mobile App (“Photo Rx”). Photo Rx is only available for prescriptions written by a Canadian medical practitioner. You must ensure that the photograph quality of any submitted photograph is sufficient to allow the pharmacy staff at the Participating Pharmacy to fill the prescription. You must also bring the original prescription to the Participating Pharmacy in order to be able to pick-up any prescription submitted through Photo Rx.
The features of Your Pharmacy File may change from time to time at the sole discretion of the Administrator.
In all cases, the pharmacy staff at a Participating Pharmacy will use their professional judgement in dispensing medications and they may require additional information from you or your prescriber before releasing a prescription. For Photo Rx or Refills, the requested pick-up date and time is subject to change based, among other things, on the availability of the medication and the workload of the pharmacy staff at the Participating Pharmacy.
The App may not show all medications that have been dispensed to you. For a comprehensive view of your prescription history at a Participating Pharmacy, please visit that Participating Pharmacy. Prescription data and information presented in the App is retrieved from your Participating Pharmacy’s dispensing software. Technical issues outside of the control of the Administrator and the applicable Participating Pharmacy may cause the information to be inaccurate or out of date.
In the event that your Participating Pharmacy does not offer Your Pharmacy File, the App offers you the option to manually enter your prescriptions to have them filled or refilled by this pharmacy. Upon entering the necessary details, you may proceed with a fill or refill request, which will then be communicated to your pharmacy team.
The App will also allow you to self-report your health information (e.g. heart rate, immunizations, health risk assessments) or the health information of sub-users in a specific section of the App. The information collected in this section of the App is intended for your personal use and will not be accessible to the Administrator or any Participating Pharmacy. If you provide or enter personal or health information of sub-users in the App, you confirm having obtained such sub-users’ prior consent, as required by and in compliance with applicable law.
Access to your personal information is being provided for general informational and record-keeping purposes, to permit you to request a Refill or transfer of your prescription, to permit you to provide your personal health information to physicians and other health care professionals and for intervention by your pharmacist to offer certain patient services. The personal information that you can access does not, nor is
it intended to be construed as medical, legal, or other professional advice, opinion or represent your comprehensive or complete medical history.
The Administrator and the Participating Pharmacies do not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the App.
THE CONTENTS OF THE APP IS NOT INTENDED TO REPLACE OR SUBSTITUTE FOR THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO YOUR PHYSICIAN, PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE APP SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN'S, PHARMACIST’S OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL’S ADVICE. NEITHER THE ADMINISTRATOR NOR ANY PARTICIPATING PHARMACY IS RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE APP.
DO NOT USE THE INFORMATION PROVIDED TO YOU THROUGH THE APP TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE APP.
IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM YOUR PHARMACIST OF THIS ERROR IMMEDIATELY.
Caregiver Function
The is a function through which an individual who takes on the role of caregiver (“Caregiver”) can manage prescription medications remotely on behalf of that person. That person could be, for example, the Caregiver’s child or ageing parent, or another individual the Caregiver assists (“person-in-care” or “PiC”).
The (“Caregiver Function”) is a function through which an individual who takes on the role of caregiver (“Caregiver”) is enabled and empowered to simply and conveniently understand and manage prescription(s) on behalf of a person (“person-in care” or “PiC”) who has granted them access to their Pharmacy File, profile and health information available via the App.
Caregiver Designation. A PiC may designate a Caregiver by attending to a Participating Pharmacy and requests that he or she be registered as that PiC’s designated Caregiver. Pharmacy staff will record information about the Caregiver in the pharmacy management system and will obtain the PiC’s consent if necessary. Explicit written consent by the PiC must be provided to the pharmacy staff if the PiC is above the age of 14. If the PiC is below the age of 14 and the Caregiver is a legal parent/guardian, the pharmacy staff will collect consent from the Caregiver on behalf of the PiC; however, if the Caregiver is not a legal parent/guardian, explicit consent will be required from the legal parent/guardian.
Exceptionally, you may designate a Caregiver over the phone, in which case the Participating Pharmacy team will take reasonable steps to authenticate the PiC’s identity. As required, the Participating Pharmacy may also request that a PiC provide valid consent to a Caregiver designation in person at the Participating Pharmacy.
In the event that your Participating Pharmacy does not offer Your Pharmacy File, we may offer you the option to manually enter prescriptions for PiCs to have them filled or refilled by this pharmacy. Upon entering the necessary details, you may proceed with a fill or refill request, which will then be communicated to your pharmacy team.
Caregiver Role and Obligations: The Caregiver may use the App to view the PiC’s medication record with every linked Pharmacy account; (iii) request prescription refill on behalf of the PiC; (iv) submit new prescriptions through the Photo Rx feature on behalf of the PiC, as further detailed in the section “Your Pharmacy File”; (v) receive notifications on behalf of the PiC;
Limitations. The Caregiver acknowledges that the pharmacy staff at a Participating Pharmacy will use their professional judgement in dispensing medications and they may require additional information from the Caregiver, the PiC or the PiC’s prescriber before releasing a prescription, and that the Refills, pick-up date and time are subject to change based on, among other things, the availability of the medication and the workload of the pharmacy staff at the Participating Pharmacy. The App may not show all medications that have been dispensed to the PiC, and technical issues outside of the control of the Administrator and the applicable Participating Pharmacy may cause the information to be inaccurate or out of date.
4. Privacy
The App’s privacy policy (the “Privacy Policy”) is available within the Mobile App and in the Web App. This Privacy Policy may be amended from time to time. By agreeing to these Terms, you are also agreeing to the terms of the Privacy Policy and you undertake to review those terms, as such may be amended from time to time.
5. Termination of Account and Terms
We may, at any time, suspend, cancel or terminate your account or that of a designated Caregiver, if, in our view, you and/or the Caregiver have abused any App privilege, failed to follow these Terms, or made any misrepresentation to us or to any entity associated with or using the App. We may also terminate your account if any of the following events occur: (a) you die, (b) the Administrator suspects the account of any fraudulent activity in connection with the App, (c) a violation of these Terms.
We reserve the right to stop supporting and offering the App, in full or in part, for any reason. Furthermore, without limiting our other termination rights under applicable law and these Terms, we also reserve the right to terminate these Terms with 60 days' notice, for any reason. Upon termination of these Terms, you must cease using the App.
6. Amendments to These Terms
We may amend these Terms from time to time, at our sole discretion. In such cases, we may ask you to consent to consent to updated terms in order for you to continue using the App. Alternatively, we may also choose to amend these Terms by providing you with a notification. In this latter case, we will issue a written notice at least 30 days before the amendment comes into force. The notice will include either the new clause or both the former and amended clauses, as well as the date on which the amendment will take effect. Such notification may be providing to you by any means, including by means of a message within your account.
7. General
App users cannot share their account information with anyone else, subject to a sharing relating to the use of the Caregiver Function. You are responsible for protecting and keeping secure your account and any password or security questions used in connection with your account.
If any of the information you were required to submit when you registered for, or began using, the App changes (such as your email address or postal code), you must advise us immediately by updating your profile information on the App or by contacting our customer support team (see Section 8 for further details). We shall not be liable for misdirected email or mail communications, including any notices under these Terms or any consequences thereof where the information you provided to us is inaccurate or no longer valid. If we believe that some of our records are inaccurate, we may contact you to verify our records. We reserve the right to cancel any account for which we have incomplete or inaccurate information.
Except as specifically outlined herein, these Terms represent the only agreement between you and the Administrator in connection with the App, as well as the Caregiver and the Administrator in connection with the App, and supersede all prior agreements, understandings, negotiations and discussions, whether oral or written. There are no representations, warranties, covenants, conditions or other agreements, express or implied, collateral, statutory or otherwise, including implied warranties or conditions of merchantability or fitness for a particular purpose, between and you and/or a Caregiver and the Administrator in connection with the App, except as specifically set forth in these Terms. YOU MAY NOT MODIFY OR DELETE ANY PART OF THESE TERMS. ANY SUCH MODIFICATION OR DELETION WILL BE OF NO FORCE AND EFFECT.
We reserve the right to withdraw or temporarily change or suspend all or part of the App in any way, in the event of a material error, omission, technical problem, computer virus or bug, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the App as set out in these Terms. Any attempt to deliberately damage any website or to undermine the legitimate operation of the App in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and, should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.
Our failure to exercise any of our rights, powers or remedies in these Terms or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any other right, power or remedy.
Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”.
Each of the provisions contained in these Terms is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without reference to conflict of laws provisions.
8. How to Contact Us
If you have any questions about the App, please email Appinfo@uniprix.mckesson.ca or call 1-855-219-0728.
9. Our Address
McKesson Canada Corporation
Attention: Uniprix App
4705 Rue Dobrin
Saint-Laurent, QC, H4R 2P7